关于2020年12月考季常见问题

发布时间:2020年11月18日

Updated 18 Nov 2020

1. Are the December exams going ahead?

Yes, we are currently working alongside our exam delivery partners in preparation for delivering the upcoming December exam session in as many countries/regions as possible.

2. Are all December’s exams being run in ACCA exam centres?

No, due to the ongoing impact of the Covid-19 pandemic we have made the decision in a number of countries and regions to once again offer the exam contingency option of remotely invigilated exams. 

Please visit the exams section of our website to find out the latest December session information, including the areas where centre exams have now moved to the remotely invigilated method.

More information on December’s remote exams can be found in the remote exams section of our website by clicking here.

A dedicated set of remote exam FAQs can be found here.

3. Is there any country/region which is unable to run any of ACCA’s session-based exams at this point?

No.

4. If there is a change in situation prior to the exam session, how will students be kept notified?

We’ll provide any key exam session updates, including unavoidable cancellations, via email. Please ensure you check the email account for the email address recorded on your ACCA account frequently for any updates. 

You can check your registered email address by logging into your myACCA account and clicking My Details, then selecting Contact Details.  Please ensure your email address is kept updated and you have given the appropriate consent level to permit us to contact you with these updates.

5. What is the December exam session timetable for centre-based exams?

The December exam session is due to begin on 7 December, and the centre-based exam timetable can be found here.

6. What measures will be in place at exam centres to ensure the health and safety of students?

The health and safety of our staff and students remains the top priority.  Each country is subject to a differing set of Covid-related guidelines and regulations, as imposed by local authorities.  We assure you these guidelines will be adhered to in each location and we will only operate exams in locations where we have been given approval to do so by local authorities. 

We will communicate to students in mid-November on the type of conditions and regulations which can be expected to be in place at exam centres for December.

These new guidelines include the gathering of personal information from our students to be passed onto the local authorities when required.

For students allocated outside of Lanzhou exam centres, please click here to navigate to the form being used to gather this information.  

For students allocated in Lanzhou exam centres, please click here to navigate to the form being used to gather this information.  

If you have filled in the form, please do not repeat filling it again.  

All students should provide these details by deadline. (Form will be closed at Beijing time 12pm.) Any students who fail to provide the requested personal information by the above deadline may not be able to sit their Dec exam. All personal information will be securely handled and subject to GDPR guidelines.

7. What if wearing a face mask is mandatory at my exam centre but an underlying health condition prevents me from wearing one?

Any students in this situation must notify ACCA of their exemption prior to the exam via the ‘contact us’ form, so that we can check with your exam centre if it is possible to permit access without wearing a mask.

8.Will I be allowed to wear a face visor during my exam?

Yes, students will be permitted to wear a face visor during their exam, where local government guidance permits this.

9. Will my temperature be taken at the exam centre on the day?

All students should be aware that as a high temperature is one of the most common symptoms of Covid-19, your temperature may be taken before you are granted access to the exam hall on the day.

10. What date will I be able to amend my December exam entry until?

Students were able to make exam entry amendments without being charged until the standard entry deadline, which has now passed.

11. What if I am unable to attend the December exam due to an exceptional reason?

Any students in this scenario should follow the standard exam withdrawal process as per the guidance found here in the main exams FAQs, titled: ‘What happens if I enter an exam and then can no longer take it?’

This includes any students unable to attend due to the Covid-19 pandemic control, resulting in clashing with their school / university exam timetable, or an unexpected change in their exam centre town/city.

If you are unable to attend due to Covid-19, please submit your request with supporting documentary evidence, which may include a medical letter, quarantine request from the government, relevant screenshot of a health tracing app, travel to/information of a high risk area impacting your exam attendance plans or other.

The December withdrawals deadline is 23 December.

12. If the exam centre address in exam planner is still showing as ‘TBA’, when can I expect for this to be available?

Due to the logistical challenges brought about by the pandemic, and the need to follow local government guidance to enable us to run exams safely (such as social distancing measures), it has not been possible to source all exam centres as normal.  This means there are still some centre addresses to be confirmed on the systems so the details are not currently showing on exam planner.

Although we are aiming to have all addresses confirmed by the scheduled exam docket release dates (see further below), it is likely that some will be confirmed after these dates. 

If this is the case for an exam centre you are booked into, you will be contacted by email on 23 November and advised when your docket will be available.

13. What if I’ve been allocated to a different exam centre from that chosen by me, and the allocated exam centre is not suitable?

Where entries exceed the capacity at any particular centre it may occasionally be necessary for ACCA to transfer candidates to another centre.  In such instances ACCA reserve the right to transfer candidates to the nearest alternative centre.

As per ACCA’s exam entry terms and conditions, ACCA reserves the right to cancel or reschedule exams without prior notice and to amend or alter published exams, fees and exam venues.

If you are unable to attend your exam, please follow the standard exam withdrawal process to apply, as per the guidance found here.

14. When will December exam attendance dockets be released?

All Mainland China exam dockets will be released on 23 November and students will be notified by email that their docket is now available.

However, there may be a small number of students we’re still unable to confirm final venue details for.  Students in this category will be contacted by email on 23 November and given an update on when dockets will become available. 

15. What if I still do not have access to my exam docket after the above release dates?

It is likely that you are booked into one of the exam centres whereby we have not yet been able to confirm the final address and make your docket available - please bear with us whilst we finalise these details.  We’ll email you on 23 November if you fall into this category and advise when your docket will become available.

If you have received the email notification of docket availability and are still unable to access it, please contact us via the following form.

16. What message shows on-screen if I try to download my docket but I’m one of the students in the scenario above whereby venue details haven’t yet been finalised?

You will see the following message: “Please note your exam docket is currently unavailable, please try again later.”

17. What if the exam booking details on my docket are different to those held on the exam planner, which one will be correct?

The exam attendance docket provides students with the final exam booking details each session and should be used by students as official confirmation of their exam time/date and address. 

If your exam booking details change for any reason after dockets have been released, we will update you via email and provide your new booking details.  You should then download a new copy of your docket and take it to your exam.

18. For Mainland China students, where can I go for further information?

For Mainland China students, if you have any further questions then please contact us through customerservicechina@accaglobal.com

 

  以下为中文版本,持续更新中   

更新于2020年11月18日,请广大考生持续留意中文版本

1. 12月考试会如期进行吗?

会的。我们目前正在与我们的考试合作伙伴一起为即将到来的12月考试做准备,我们将安排在尽可能多的国家和地区举行12月考试。

2. 12月考试全部都在ACCA考试中心进行吗?

不是的。由于Covid-19的持续影响,我们决定在一些国家和地区再次提供远程监考作为考试应急选项。

您可以点击此处查看12月考试的最新信息,包括查询哪些国家和地区已从考试中心应试更改为远程考试。

更多有关12月远程考试的更多信息,包括受影响国家和地区的信息,可以点击此处查看。

关于远程考试的一系列常见问题,请点击此处查询。

3. 目前是否有任何国家的ACCA分季考试无法举行呢?

没有。

4. 如果12月考试前有任何更新,学员会如何被告知?

我们将通过电子邮件提供所有重要的考试更新,包括不可抗力因素等条件下的取消。请务必经常查看您登记于ACCA的电子邮箱信件,以便及时收到关于考试的更新信息。

您可以通过登录您的myACCA账户,点击“My Details”,然后选择“Contact Details”来查看您登记的电邮地址。请确保您的电邮地址有效及设置为允许接收ACCA的通知信息。

5. 12月考试的时间表是怎样的?

12月考试将于12月7日开始。12月考试的时间表可以在这里查看。

6. 考试中心将采取什么措施确保学员的健康安全?

确保考生和考务工作人员的健康安全是我们首要关注的。每一个国家的考点都会遵从该国家发布的防疫指导政策。我们向您保证,我们只在经当地政府核准的地点进行考试,并将完全遵从当地的防疫指引政策。

我们将于11月中旬开始就12月考试各考点可能实施的防疫规定及具体要求与学员进行沟通。由于各地疫情发展情况不同,请学员们及时留意相关规定和措施的更新情况,ACCA会持续发布更新消息。

我们最新的防疫指南包含收集考生的个人信息,并在有需要时提交给相关地方主管部门。

安排在兰州考点以外的其他考生,请单击此处前往填写信息收集表单。

安排在兰州考点的考生请单击此处前往填写。

如您已经填写过该信息收集表单,请避免重复填写提交。

请广大考生于11月19日前完成填写。(表单收集将于北京时间11月19日晚上12点截止)。如在上述期限内考生未能提交完整表单,将有可能影响12月份考试的参加。所有个人信息将被安全处理,并受欧盟《通用数据保护条例》的约束。

7. 如果我的考试中心要求我必须戴口罩,但我因健康原因无法戴口罩怎么办?

任何有此情况的学员必须在考试前发邮件通过填写“Contact us”的表格联系我们,以便我们与您的考试中心确认是否可以不戴口罩进入考场。

8. 考试时我可以戴面罩吗?

可以的,学员将被允许在考试期间戴面罩,当地政府的指引允许这样做。

9. 考试当天考试中心会给我测体温吗?

所有学员都应该知悉,体温高是Covid-19最常见的症状之一,因此在您获准进入考场之前将可能进行体温测量,以确保所有ACCA学员安全地进行考试。

10. 可以自行更改12月考试的截止日期是什么时候?

在各考季的常规报考截止日之前,学员都可以更改考试。目前已经过了该时段。

11. 假如我因为特殊原因无法参加12月考试,该怎么办?

在这种情况下,所有学员都应该按照英文官网上的“Students’ FAQs on exams”,遵循标准的考试退考流程进行申请,该部分可以查看标题为“What happens if I enter an exam and then can no longer take it? ”。

其中包括因疫情管控等原因导致的与学校考试时间冲突或考试地点意外变化而无法参加考试的学生。

如果您因COVID-19无法参加考试,请附带您的证明文件提交退考申请,其中可能包括医生证明、健康跟踪应用程序的相关截图、影响您参加考试计划的高风险地区的信息等。非英语的文件原件均需准备已加盖公章的翻译件。(翻译件可盖单位/学校/学院/翻译公司公章)

12月考试的特殊退考申请截止日期是12月23日。ACCA将根据考生的具体情况及截至日前按规定提交的相关证明文件进行审批并给予最后答复。

12. 如果报考系统中的考点地址显示为“TBC”,我什么时候能知道具体地址?

面对疫情带来的运营调整,并同时遵循能让考试安全进行的地方政府防疫指引的必要性,例如保持社交距离,我们无法像往常一样配置考点。这意味着部分考点在报考系统中依然为待确认的状态。

尽管我们致力于在预定的准考证开放下载日期(请参考第14点)前确认所有考点,但个别考点仍有机会在稍后时间确认。

如果您报考的考点出现此状况,我们会在11月23日通过电子邮件联系您,并告知何时可以下载您的准考证。

13. 如果我被分配到一个与我之前所选不同的考点,而所分配的考点不合适,怎么办?

如果报考人数超过了您首选考点的考位量,ACCA将及时主动将考生转移到另一个考点。在这种情况下,ACCA将会把考生转移到最近的考位量充足的备选考点,以保障已报考考生及时参加12月考季的考试。

请留意ACCA的考试报名条款细则中有提到,ACCA保留有在不提前通知的情况下取消或重新安排考试时间,修改或更改已公布的考试、费用和考试地点的权利。

如果您无法参加您的考试,请遵循标准的考试退考流程进行退考申请。感谢理解!

14. 12月考试的准考证将在什么时候可以下载呢?

所有中国内地学员的准考证将于11月23日开放下载,届时学员将会收到电子邮件通知。

如有部分学员暂时未被确定考点,我们将于11月23日发送电子邮件告知何时可以下载准考证。

15. 准考证开放下载后,如果我无法下载该怎么办呢?

这很可能是由于您所报考考点的地址信息细节暂时未能确认,您的准考证仍未开放下载。请耐心等待我们为您确认地址信息细节。如果您属于此情况,我们将于11月23日给您发送电子邮件告知何时可以下载准考证。

如果您已收到可下载准考证的电邮通知,但仍然无法下载,请通过填写此表格与我们联系。

16.如果我遇到上述情况,考场地点信息尚未确定,准考证下载页面上会显示什么信息?

您将看到以下提示信息: “Please note your exam docket is currently unavailable, please try again later.” (请留意,目前您的准考证还未能下载,请稍后再试。)

17. 如果我的准考证上的考试信息和报考系统上显示的不一样,我应该以哪一个作准?

准考证作为正式的考试凭证,为学员确认每个考季的最终考试信息,因此,学员应以准考证上的考试信息为准,包括考试日期、时间与考点地址。

如果您的考试信息在准考证公布后因任何原因发生变化,我们将通过电子邮件通知您,并提供更新后的考试信息。届时您需要重新下载新的准考证参加考试。

18. 对于中国内地考生,如果有进一步询问怎么办?

中国内地考生如有任何疑问,请通过电邮customerservicechina@accaglobal.com直接联系我们。

 

ACCA 2020年12月考季考点防疫准入要求请点击这里了解详情。请广大考生及时留意,防疫准入要求将会根据考场要求实时更新。

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