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常见问题解答

2021年9月

关于2021年9月考季常见问题

英语版

1. Are the September exams going ahead?

Yes, we are currently working alongside our exam delivery partners in preparation for delivering the upcoming September exam session in as many countries/regions as possible.

2. Are all September's exams being run in ACCA exam centres?

No, due to the ongoing impact of the Covid-19 pandemic we have made the decision in a number of countries to once again offer the exam contingency option of remotely invigilated exams. 

Please visit the exams section of our website to find out the latest September session information, including the countries where centre exams have now moved to the remotely invigilated method.

More information on September's remote exams, including countries affected, can be found in the remote exams section of our website.

A dedicated set of remote exam FAQs is also available.

3. If there are any key exam session updates to know about, how will students be kept notified?

We’ll provide any key exam session updates, including unavoidable cancellations, via email. Please ensure you check the inbox for the email address recorded on your ACCA account frequently for any updates. 

You can check your registered email address by logging into your myACCA account and clicking My Details, then selecting Contact Details.  Please ensure your email address is kept updated and you have given the appropriate consent level to permit us to contact you with these updates.

4. What is the September exam session timetable for centre-based exams?

The September exam session is due to begin on 6 September.

View the centre-based exam timetable

5. What measures will be in place at exam centres to ensure the health and safety of students?

The health and safety of our staff and students remains the top priority.  Each country is subject to a differing set of Covid-related guidelines and regulations, as imposed by local authorities.  We assure you these guidelines will be adhered to in each location and we will only operate exams in locations where we have been given approval to do so by local authorities. 

We will communicate to students in mid-August on the type of conditions and regulations which can be expected to be in place at exam centres for September.  When these measures have been communicated to students, they will also be published in the centre-based section at the bottom of this webpage.

6. What if wearing a face mask is mandatory at my exam centre but an underlying health condition prevents me from wearing one?

Any students in this situation must notify ACCA of their exemption prior to the exam via the Contact Us form on the website, so that we can check with your exam centre if it is possible to permit access without wearing a mask.

7. Will I be allowed to wear a face visor during my exam?

Yes, students will be permitted to wear a face visor during their exam, where local government guidance permits this.

8. Will my temperature be taken at the exam centre on the day?

All students should be aware that as a high temperature is one of the most common symptoms of Covid-19, your temperature may be taken before you are granted access to the exam hall on the day.

9. What date will I be able to amend my September exam entry until?

Students were able to make an exam entry amendment, without being charged the standard entry fee, up until the standard entry deadline of Monday 02 August.

10. What if I am unable to attend the September exam due to an exceptional reason?

Any students in this scenario should follow the standard exam withdrawal process as per the guidance found in the main exam FAQs, titled: ‘What happens if I enter an exam and then can no longer take it?’

This includes any students unable to attend due to a clash with their school / university exam timetable, or due to an unexpected change in their exam centre town/city.

If you are unable to attend due to Covid-19, please submit your request with supporting documentary evidence, which may include a medical letter, quarantine request from the government, relevant screenshot of a health tracing app, travel to/information of a high risk area impacting your exam attendance plans or other.

The September withdrawals deadline is 22 September.

11. What if I’m not permitted entry into the exam centre due to displaying Covid-19 symptoms?

Any students showing Covid-19 symptoms and not permitted entry to their exam, should contact ACCA to request a withdrawal as per the standard exam withdrawal process above.

12. If the exam centre address in exam planner is still showing as ‘TBA’, when can I expect for this to be available?

Due to the logistical challenges brought about by the pandemic, and the need to follow local government guidance to enable us to run exams safely (such as social distancing measures), it has not been possible to source all exam centres as normal.  This means there are still some centre addresses to be confirmed on the systems so the details are not currently showing on exam planner.

Although we are aiming to have all addresses confirmed by the time exam dockets are released, it is likely that some will be confirmed after dockets are initially released. 

If this is the case for an exam centre you are booked into, you will be contacted by email and advised when your docket will be available.  All students will be sent a docket availability notification email when their docket becomes available.

13. What if I’ve been allocated to a different exam centre from that chosen by me, and the allocated exam centre is not suitable?

Where entries exceed the capacity at any particular centre it may occasionally be necessary for ACCA to transfer candidates to another centre.  In such instances ACCA reserve the right to transfer candidates to the nearest alternative centre.

As per ACCA’s exam entry terms and conditions, ACCA reserves the right to cancel or reschedule exams without prior notice and to amend or alter published exams, fees and exam venues.

If you are unable to attend your exam, please follow the standard exam withdrawal process.

14. What if my study for the exam has been affected by tuition provider closures and I do not feel fully prepared?

Any students who have had their studying disrupted in this way, which has resulted in a lack of suitable preparation, should follow the standard exam withdrawal process as outlined further above ensuring to provide supporting documentary evidence and details of the closure.

15. When will September exam attendance dockets be released?

Exam dockets for the September session will be available to download from your myACCA account from week commencing 23 August. 

However, there may be a number of students we’re still unable to confirm final venue details for at the time of the initial release, and students in this category will be contacted by email when their docket becomes available.

16. What message shows on-screen if I try to download my docket but I’m one of the students in the scenario above whereby venue details haven’t yet been finalised?

You will see the following message:

“Please note your exam docket is currently unavailable, please try again later.”

17. What if the exam booking details on my docket are different to those held on the exam planner, which one will be correct?

The exam attendance docket provides students with the final exam booking details each session and should be used by students as official confirmation of their exam time/date and address. 

If your exam booking details change for any reason after dockets have been released, we will update you via email and provide your new booking details.  You should then download a new copy of your docket and take it to your exam.

18. Why am I not sitting my exam at the centre and/or time originally chosen during the exam booking process?

Due to the constraints at which we’re operating under in continuing to run ACCA exams during the Covid-19 pandemic, it’s not always possible to arrange for students to sit at their preferred choice of centre and/or time. 

But it’s important to us that we continue offering as many exams as is safely possible at this time to allow students to keep moving forwards in their ACCA exam journey.  In order to do this, there are occasions whereby we need to amend an exam booking if a centre is at full capacity or not able to run during the pandemic, and hope students are understanding of this.  All students should use their exam attendance dockets for confirmation on their exam booking details and take this along to the centre-based exam.

As per ACCA’s exam entry terms and conditions, ACCA reserves the right to cancel or reschedule exams without prior notice and to amend or alter published exams, fees and exam venues.

19. Is the use of scrap paper still permitted in centre-based exams?

Yes, you may use scrap paper during your centre-based exam for any notes and calculations. 

Scrap paper will be available on request at your exam centre on the day.

20. Where can I go for further information?

If you have any further questions then please contact us.

中文版

1. 9月考季会如期进行吗?

会的。我们目前正在与我们的考试合作伙伴一起为即将到来的9月考季做准备,我们将安排在尽可能多的国家和地区举行9月考季。

2. 9月考试全部都在ACCA考试中心进行吗?

不是的。由于Covid-19的持续影响,我们决定在一些国家和地区再次提供远程监考作为考试应急选项。

您可以点击此处查看9月考季的最新信息,包括查询哪些国家和地区已从考试中心考试更改为远程考试。

更多有关9月考季远程考试的信息,包括受影响的国家和地区的信息,可以点击此处查看。

关于远程考试的一系列常见问题,请点击此处查询。

3.  如果9月考试前有任何更新,学员会如何被告知?

我们将通过电子邮件提供所有重要的考试更新,包括不可抗力因素等条件下的取消。请务必经常查看您登记于ACCA电子邮箱的信件,以便及时收到关于考试的更新信息。

您可以通过登录您的myACCA账户,点击“My Details”,然后选择“Contact Details”来查看您登记的电邮地址。请确保您的电邮地址有效及设置为允许接收ACCA的通知信息。

4. 9月考试的时间表是怎样的?

9月考试将于9月6日开始。9月考季的时间表可以在这里查看。

5. 考试中心将采取什么措施确保学员的健康安全?

确保考生和考务工作人员的健康安全是我们首要关注的。每一个国家的考点都会遵循该国家发布的防疫指导政策。我们向您保证,我们只在经当地政府核准的地点进行考试,并将完全遵循当地的防疫指引政策。

我们将于8月中旬开始就9月考季各考点可能实施的防疫规定及具体要求与学员进行沟通。由于各地疫情发展情况不同,请学员们及时留意相关规定和措施的更新情况,ACCA会持续发布更新消息。

6. 如果我的考试中心要求我必须戴口罩,但我因健康原因无法戴口罩怎么办?

如需特殊申请此情况的学员必须在考试前通过填写“Contact us”的电子表格告知我们,以便我们与您的考试中心确认是否可以不戴口罩进入考场。

7. 考试时我可以戴面罩吗?

可以的,在当地政府允许的情况下,学员将被允许在考试期间戴面罩。

8. 考试当天考试中心会给我测体温吗?

请知悉,体温过高、发热是Covid-19最常见的症状之一,因此在您获准进入考场之前将可能进行体温测量,以确保所有ACCA学员安全地进行考试。

9. 我在什么时间前可以修改已经报考了的9月考季科目 ?

9月考季的常规报考截止日是8月2日(周一),在此之前,学员都可以自行更改报考。目前已经过了该时段。

10. 假如我因为特殊原因无法参加9月考试,该怎么办?

在这种情况下,请所有学员(包括任何由于与学校/大学考试时间冲突,或由于考试地点被调整而无法参加考试的学员)参阅英文官网上的“Students’ FAQs on exams”板块中标题为“What happens if I enter an exam and then can no longer take it? ”的具体指引,并遵循指引中的标准考试退考流程进行申请。

如果您因COVID-19而无法参加考试,提交退考申请时,请附带相关证明文件,其中可能包括医生证明、健康情况跟踪应用程序的相关截图、政府单位出具的隔离要求证明、前往/返疫情高风险地区而导致你无法如期考试的出行信息等。(非英语的文件原件均需准备已加盖公章的翻译件。翻译件须单位/学校/学院/翻译公司公章)

9月考季的特殊退考申请截止日期是9月22日。

11. 如果我出现Covid-19症状而不能进入考场怎么办?

任何出现Covid-19症状而不能参加考试的学员,应根据上述标准退考流程联系ACCA要求退考。

12. 如果报考系统中的考点地址显示为“TBA”,我什么时候能知道具体地址?

由于疫情带来的影响,我们进行了运营的调整,并同时严格遵循地方政府的防疫要求以确保考生们能安全地进行考试,例如保持社交距离等,故此我们无法像往常一样配置考点。这意味着部分考点在报考系统中依然为待确认的状态。

尽管我们致力于在预定的准考证开放下载日期前确认所有的考点,但个别考点仍有机会在稍后时间确认。(请参考以下第15点。)

如果您报考的考点出现此状况,我们将会通过电子邮件联系您,并告知何时可以下载您的准考证。

13. 如果我被分配到一个不是我当时选择的考点,而所分配的新考点不太合适,我可以怎么办?

如果报考人数超过了您首选考点的考位量,ACCA将及时主动地将考生转移到另一个考点。在这种情况下,ACCA将会把考生转移到最近的考位量充足的备选考点,以保障已报考考生能及时参加9月考季的考试。

请留意ACCA的考试报名条款细则中有提到,ACCA保留有在不提前通知的情况下取消或重新安排考试时间,修改或更改已公布的考试、费用和考试地点的权利。

如果您无法参加您的考试,请遵循标准的考试退考流程进行退考申请。感谢理解!

14. 9月考试的准考证将在什么时候可以下载呢?

所有中国内地学员的准考证将于8月23日那一周起通过myACCA进行下载。

如有部分学员暂时未被确定考点,待考点安排好时,我们将会通过电子邮件告知何时可以下载准考证。

15. 准考证开放下载后,如果我无法下载该怎么办呢?

这很可能是由于您所报考考点的地址信息细节暂时未能确认,您的准考证仍未开放下载。请耐心等待我们为您确认地址信息细节。如果您属于此情况,我们将于8月23日那周起给您发送电子邮件告知何时可以下载准考证。

如果您已收到可下载准考证的电邮通知,但仍然无法下载,请通过填写此表格与我们联系。

16. 如果我遇到上述情况,考场地点信息尚未确定,准考证下载页面上会显示什么信息?

您将看到以下提示信息:

“Please note your exam docket is currently unavailable, please try again later.” (请留意,目前您的准考证还未能下载,请稍后再试。)

17. 如果我的准考证上的考试信息和报考系统上显示的不一样,我应该以哪一个作准?

准考证是学员的正式考试凭证,为学员确认最终的考试信息。因此,学员应以准考证上的考试信息为准,包括考试日期、时间与考点地址

如果您的考试信息在准考证公布后因任何原因发生变化,我们将通过电子邮件通知您,并提供更新后的考试信息。届时您需要重新下载新的准考证参加考试。

18. 为什么我不能按照原先预定时选择的考点和/或时间来参加考试呢?

由于疫情带来的影响,我们进行了运营的调整,并同时严格遵循地方政府的防疫要求以确保考生们能安全地进行考试,因此我们无法完全按照学员原定的考点和/或时间来安排学员进行考试。

但我们致力继续为学员提供尽可能多且安全的考试,以确保学员在顺利参加ACCA的考试。为了做到这一点,如果在疫情期间一个考试中心的考位已满或无法运行,我们就不得不调整考试地点或时间,希望学员理解这一点。所有学员可以查看自己的准考证来确认考试细节,并在考试当天携带准考证参加考试。

根据ACCA的考试报名条款和细则,ACCA保留取消或重新安排考试的权利,而无需事先通知,并有权调整或更改已公布的考试、费用和考试地点。

19. 在考试中心进行考试中允许使用草稿纸吗?

可以的,学员可以在考试中心的考试中使用草稿纸做任何笔记和计算。

在考试当天,学员可以在考试中心领取草稿纸

20. 对于中国内地考生,如果有进一步询问怎么办?

中国内地考生如有任何疑问,请点击此处联系我们。

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